Return & Refund Policy

Return & Refund Policy for 我的商店

Return Eligibility and Process

At 我的商店, your satisfaction is important to us. If you wish to return a purchase, please initiate your return request within 30 calendar days from the delivery date of your order.

To be eligible for a return, items must meet all of the following conditions:

The product remains unused, unworn, and in its original condition.
All original packaging, tags, parts, and materials are included and intact.
There are no signs of wear, damage, alteration, or any abuse.
The item is suitable for resale after inspection by our team.

Returns that do not satisfy these criteria or are missing original packaging will be declined.

Non-Returnable Products

The following items cannot be returned:

Personalized or custom-crafted products
Downloadable software or digital media
Gift certificates and gift cards
Products purchased on final sale or clearance
Items damaged after delivery caused by customer misuse or neglect

Order Cancellation Policy

Cancellations are accepted only within 12 hours after purchase. To cancel your order, please contact us immediately at paulfasac@gmail.com. After this 12-hour window, orders will enter processing and shipping stages and cannot be canceled.

Refund Procedure

After we receive your returned package, 我的商店 will inspect the item(s) to verify they meet our return requirements. Once approved, refunds will be issued to your original payment method within 7-10 business days. Please be aware that your bank or payment provider may require additional time to complete the refund processing.

Return Shipping Fees

Customers are responsible for paying return shipping costs unless the item you received was defective, damaged, or incorrect. Please note that original shipping charges are non-refundable and are based on the rates calculated during checkout.

Processing and Delivery Timeframes

Orders placed with 我的商店 typically require 2-4 business days for processing. Shipping time varies depending on the destination and chosen shipping service, with delivery generally taking between 7-15 business days.

Damaged or Incorrect Orders

If your shipment arrives damaged, incomplete, or with incorrect items, please keep all original packaging and contact us without delay at paulfasac@gmail.com. We will promptly work to resolve the issue.